Customer satisfaction is our ultimate goal. In order to achieve this, we are proud to offer the most competitive prices without sacrificing quality. That’s why we’ll match the price of your products if you find them cheaper somewhere else. Here's what to do:
Call 020 8050 1817 or use our live chat service
Tell us which product it is
Tell us where you found it
Let our team work their magic
What if I've already purchased?
If the price of your product drops on our site or you see it cheaper elsewhere within 14 days of you receiving your order, reach out to us by calling, emailing or using the live chat. We’ll happily refund the difference, which will appear in your bank account within 3-5 days. If you let us know after those 14 days, we won't be able to match the price.
Criteria for Eligibility
The competition must be a legitimate online store with a product and service offer that is identical to yours. Our price guarantee is subject to the terms and circumstances listed below, and any price matching is at our discretion.
- The product must be identical
- Rebates and buy one, get one free offers do not qualify.
- The product must be in stock on the competitor's website.
- The competition must be an online retailer, not a bricks and mortar store.
- It can't be a discounter or an auction website (ie; eBay, overstock, etc..)
- The competitor must be an authorised retailer of the product.
- The competitor's offer must include the same level of quality logistics (such as tracked delivery and exact delivery timeframe)
- The Price Match Guarantee applies to the entire item price, including shipping, VAT and handling fees.