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Free Delivery to UK Mainland | 5% off first order with code - WELCOME5 | Buy Now, Pay Later
Free Delivery to UK Mainland | 5% off first order with code - WELCOME5 | Buy Now, Pay Later

Reviews

As a young and growing company, customer satisfaction is our ultimate goal. We can say all we like about our products, but the most important opinion comes from our customers - we use this feedback to improve the shopping experience at Homes Delux.

Based on 22 reviews
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Perfect for small room

I purchased this item for my workspace, but it doesn't generate enough warmth for the larger area. Considering returning it. However, my husband finds it very effective in our bedroom, where it creates a cozy warmth.

Dear Duong,

Thanks for sharing your experience and we're sorry to hear that you considered returning it. The 500W heater is designed for localised warmth only e.g. a study or a bedroom just as your husband is using it :)

Should you need to heat a larger space we always advise using the wattage calculator (https://homesdelux.co.uk/pages/wattage-requirements-calculator). If this is something you would like to consider in the future, please get in touch and we can see if we can organise a discount.

Warm regards,
The Homes Delux Team

Massage and heated recliner up

Excellent chair does all that is advertised.Very comfortable. The heated seat is lovely!

Dear John,

Thank you so much for your positive review and for sharing your experience with the KH-Direct Luvelle Massage and Heated Reclining Armchair. We're thrilled to hear that the chair meets your expectations for comfort and that you're enjoying the heated seat feature. It's wonderful customers like you that make our job so rewarding.

Warm regards,
The Homes Delux Team

Robidoux 3 Seater Sofa Bed.

we are very happy with our purchase the sofa looks nice in our room and is comfortable and the bed pulls out so easy, The after sales with Keith is brilliant he is so easy to talk with and helps as much as possible. Thank you very much will use again, Corrine. (Would leave pictures but cant find where to put them)

Hi Mrs Spurgeon, Many thanks for the kind words and we are glad that you are happy with your sofa. Thanks for the images, it looks great in your living room. Have a nice Christmas!

Really pleased with the sofa and the service.

We are really pleased with our sofa and the quality of the leather is better than we expected. The communication, delivery and assembly of sofa by drivers was perfect we will be back again for more, thank you!

Great customer service and good personal portable top-up heater.

Overall, the customer service from Homesdelux/Keith was great and the product is as advertised.

The customer service from Keith was great, responsive and helpful 👍. I wasn't expecting the order to be followed up by a phone call a few days later, as I filter unknown numbers, Keith then followed up by email.

The Herschell 500W heater is largely well made and thought out product. It works as advertised, as a personal portable top-up heater.

It's a much more pleasant (and now preferred) type of heating feeling than conventionally available heaters, but its effective heating range seems to be within 1m of the panel, further out and I can barely feel any of the heat.

The feet are attached with screws that tighten against the back of the panel, but unfortunately this will of course damage the finish on the back of the panel. It's a minor issue but I'd rather not mark/damage the finish of a brand new item.

The controls are easy to work with and are intuitive. Before buying this, I had read a 2022 review saying Herschel was expecting to update the unit by adding the option to disable the sound and making it remember the last set temperature. It appears neither has happened. The heater will make a sound for every button press on the unit or in the third party Smartlife app. Again a minor issue but gets irritating.

I've tried the app for a short duration, but I'd personally not use the app as it adds nothing for me, as the heater is going to be right next to me. In the previous mentioned review, it was said they had added it to HomeAssistant which I've not yet attempted, but that's a bonus.

As for energy usage, it appears to flat out use around 500 watts no matter the temperature set, preferring to get to the set temperature as fast as possible, which it then seems to just shut off until the temperature drops and it starts up again. As of 06/11/2023 the average electricity price is 27p per KWh, so it costs roughly 13.5p per hour to run this heater.

It would be helpful & interesting to one day have a comparison of infrared heaters, their energy usage and effective heating range. Hopefully Herschel will improve on the minor issues in future releases.

Hi Brendon,
Thanks again for choosing us, and many thanks for the in depth review, nice pics!
I will pass this invaluable feedback on to Herschel.
All the best, from the team at Homes Delux.

Kh_direct Regal Chesterfield 2 seater

fabulous sofa. so comfortable .Special thanks to Mr. Keith Whoriskey and staff for all the help they gave us. Would highly recommend thiis sofa . Thank you .Anne
Ellisdon

Mrs Ellisdon, we're thrilled to hear your feedback on the sofa! Thank you for the kind words and recommendation. Our team is always here to assist you whenever you need help.

Slight delivery delay, but I was kept informed

Thanks for the chairs. (I bought two) with massage and heater. There was a delay, but I was kept informed all the time. The handsets were missing on one of the chairs, but were sent to me the very next day, and both chairs are working well.. and after the chairs were delivered management rang to see if I was happy with their service and yes I would buy from them again!

Thanks, Gillian. Apologies again for the delay, sometimes this can't be helped. We hope you are happy with the recliners for years to come!

Great customer service

I needed new dining chairs and had looked online and in a few furniture stores but couldn't find what I liked. I found the site 'Homes Delux' when looking for something else so spoke with the Director of the company who was very helpful and patient and sent me several pictures of dining chairs. I ordered 4 of the Mmilo Toronto dining chairs and am very pleased with them. The company 'Homes Delux' followed up and contacted me to see if I was satisfied with my order. In today's World, it was very refreshing to get a call from them to check that I was happy with the order.

Thank you for the kind words S.B. It was lovely talking to you along the way, and we're glad we could help you out.

Quality piece of furniture

I spent a lot of time looking for an affordable yet quality dining table. Most were either mdf covered with marble paper or super expensive solid marble. This table has a really good quality stand and legs much stronger than others and the top is super heavy and seems durable. It looks great in place, the feel of the marble effect is not like real marble but it feels ok. The weight is massive and it took all my energy and skill to get the top in place, I would suggest at least two and maybe three people to put together. It is early days but so far it look and feels great and like it will last for years to come.

Thanks for the kind words Len. We hope that you will be happy with it for years to come!

Excellent portable infrared heater and customer service

There aren't many portable infrared heaters on the market at the moment. This one costs more than some, but is well designed, works great, is lightweight and likely will pay for itself over time as it uses a fraction of the electricity of other types of portable heaters. (It's important to remember that infrared heaters warm up people and objects, not whole rooms. Think heaters at outdoor pubs and restaurants these days.) I had little problem setting it up with the Smart Life app on the iPhone. Also, hats off to Keith at Homes Delux who is easy to reach and very helpful. Highly recommended!

Thanks for the kind words, KoS. Glad you are happy with the heater!

Ideal heater for Garden Office

I purchased the Herschel Select XLS heater and Wifi control unit for use in my new garden room. The company building the garden room had not seen infrared heaters before but were happy to install it on the ceiling of the new garden room. This frees up valueable wall space and means the whole room is heated from above.
I am happy with the result, the 400W heater heats the 3m x 3m garden room up in around 10 minutes and then I can turn it off. The WiFi control allows me to preheat the garden room by turning it on before I go out to start work using a third party app on my phone.

Herschel 500W heater

I have bought this heater in preparation for the winter. Having had solar panels installed, the plan is that this heater is sufficiently low power that during the daytime, I’ll be able to heat a room essentially for free. It’s too early to be able to tell yet. However, the heater itself is remarkably thin and unobtrusive. It provides noticeable warmth very quickly. The feet on this heater are far more part of the design, and less an ugly after thought than some other models I looked at.
Delivery was amazingly quick - placed the order, and my heater arrived next day.

Delighted customer 5* customer service

Thank you I am delighted with this sofa bed and your customers service went above and beyond to help me find the right product to fit through a narrow hall.
Great communication from drlivery company with text before and on the day and a phone call when close to arrival. I would def recommend. 5*

Excellent Product and Great company to deal with

Chelsea Bedside Extension in White with Truffle Oak Trim
We bought these bedside units along with a matching bed from Homes Delux and received the best customer service ever! Keith was extremely helpful and kept us fully updated on our order.
This bedside units are great quality and have a nice soft closing drawer too and are great with the matching bed.
We have been very impressed with the quality and price of furniture with Homes Delux and would not hesitate to use them again in the future. Highly recommend them for quality, customer service and price.

Lyn, Thank you for the wonderful review. We are glad that you are happy with bedside units and your experience shopping with us.

Fantastic Customer Service and Great Product

Chelsea Luxury Kingsize Bed with Lift Up Function for Storage
We bought this bed from Homes Delux and received the best customer service ever! Keith was extremley helpful and kept us fully updated on our order. As we were moving to a new house, we needed to delay the delivery of the bed and he was more than happy to do this for us and when we were ready for delivery ensured that we received the item promptly.
This bed is a really nice bed with loads of great storage underneath, it was flat packed and had many parts but once you can set aside all the parts it was straightforward to build. The quality is excellent and we are very pleased with this item and would highly recommend anyone using Homes Delux when purchasing furniture. The customer care has really exceeded our expectations!

Lyn, Thank you for the wonderful review. We are glad that you are happy with Chelsea bed and your experience shopping with us.

Pleased with purchase.

I couldn’t be happier with my regal swivel massage recliner. It does exactly what it says in the advert. It really helps with my back ache and it was delivered very quickly. I have my chair in the conservatory and love taking my cup of tea in there of a morning and relaxing. Full marks to the chair and to the company.

Thanks John! We’re glad to hear it helps.

Absolutely stunning

So delighted with our bed & matching bedside cabinets. We looked everywhere for a super modern bed like this, anything similar was in excess of £3000! Fabulous quality took a while to build but so worth it ! Fantastic customer service as well. High recommend

Thanks for the feedback Rebecca, we are glad you are happy with it!

S
Mmilo White round Dining table Gold & Black Base
Susan Groves
Marble top table

We received this table Friday we are very pleased with it just the right size for a small room,
And I have to say the Keith the founder of the company was extremely helpful in telling us the day it would arrive and even on
the delivery day what time it would arrive,very pleased with table and service.

Thanks for the kind words Susan and thanks for shopping at Homes Delux!

Excellent product and service

I bought a bedroom set, 2 bedside tables and a chest of drawers. I was impressed with the speedy delivery and the quality of the products which seem to be made of good material, they feel solid and sturdy when put together. I personally feel that good furniture has a certain weight to it, and this has that weight. Not like cheap, light, ikea tat. They were also easy to assemble.

If I were to suggest one area for improvement, the app the delivery company used wasn't the best, but the delivery itself went without problems.

I would personally shop at homes delux again.

j
KH-Direct Chelsea Reversible Corner Sofa
john redman
sofa fine , delivery not so .

In itself sofa was as expected except for the fact that the haulage firm who delivered it transported it on its end . allied to the fact that too many legs were in the bag on the bottom this extra weight cased the under lining to rip.

Hi Mr Redman, we are very sorry to hear about the poor delivery quality, this is not acceptable. We have emailed you privately to get this matter resolved, either by replacing the sofa entirely or getting it repaired. Many thanks for choosing Homes Delux.

Great little heater and top notch service

I bought this because I live in a one-bed flat heated by expensive electric space heaters. Like many people, I'm quite worried about the energy price cap, so I was looking for a more cost effective way to stay warm. After some reading I learned that infra-red panel heaters are the cheapest way to heat your home using electricity and this particular heater costs on average 7p per day to run.

So glad I made the investment! Although this model is meant only as a top up heater, it's brilliantly effective. It heats differently to the kind of heaters you may be used to – rather than heating the air in the room, it provides radiant heat, which means it warms objects it's pointed at. It feels like warm sunshine! It's sturdily made, but also lightweight and easy to move to where you need it. The Smart Life app to control it is great, too – although it needs wifi to connect, once it's set up you can control it from your phone where ever you are, which is great if you forget to turn it off before you go out or if you get stuck out in a cold snap and you're thinking of your poor pets at home.

I'd just like to say a few words about the service from Homes Delux too. I received the heater promptly after ordering, which was great. But they also kept me informed every step of the way, with confirmation of payment, dispatch and tracking. Cordial and customer focussed throughout, which is a personal touch generally lacking from most big online retailers these days.

I heartily recommend both product and supplier!

Thanks for your kind words Carrie and we are glad you are happy with the heater!

Very Happy

Received my new leather suite today (I got a two seater and a three seater). It is so comfortable and the exact colour I seen on the website. Took 15 minutes to set up. I'm am so happy with the professional manner I was treated with and would definitely recommend Homes Delux to anyone